You can request a refund of cash in your wallet at any time starting from five pounds.
• No participation amounts can be refunded while the participation process is in effect.
• Once the selection process is complete, the full participation increase amounts for each product will be refunded to all participants who were not selected in their Cash Wallets and they can then use the refunds to participate in another product(s) or request a refund.
• If you are selected for a specific product, this means that you will get that product at the value of your participation (refunds are only made to participants who were not selected).
• The increased participation by bonus is refunded in the event that the draw turns into an auction
• In the event that the draw turns into an auction, the increased participation amounts are transferred to the auction mode for 10 days
• Any amounts subscribed to any auction are refunded immediately after the auction ends for all customers except the customer with the highest bid to obtain the product at the value of his subscription
• The refund request is processed to the bank, credit card or mobile wallet within 30 days of sending the request.
• Refund fees may apply depending on the refund method and intermediary bank.

• Refunds are always made using the same shipping method except for Aman, Masary and Mumken customers, where refunds are paid via an electronic wallet.

• Donations you have made to other users through the Transfer to a Friend service are non-refundable.